Defective Product Report

Because of some manufacturer's changes in their return policies for on-line retailers, before a defective product can be returned or replaced under warranty, you must first fill out and submit this Defective Product Report. Once we receive the completed report, if applicable, we will ship the replacement product right away.

This form is to be filled out by anyone returning a defective product for any reason. You may also need to fill out an RMA Request Form to get authorization to return the product if the product is defective after 30 days from purchase date.

Customer's Name:
E-Mail Address:
Logjam Order Number: Date of Original Purchase (mm/dd/yyyy):
IMPORTANT: Check if it has been less than 30 days since your original purchase date

Identify Which Method of Installation Was Used:
Device was self-installed by purchaser
Device was installed by non-professional but experienced installer
Device was professionally installed at:
Name of Installation Dealer:
Install Dealer Address: Phone Number:

Part number of defective product:

Year of vehicle: Make of vehicle:

Vehicle Model (examples-Impala, 350Z, RX340):

Product Defect (Check all that apply):
Product did not work at all - DOA right out of the box; no indications of power, no sound or noise, no indication by radio the device was even installed
Interface was not recognized by factory radio; no indication by the factory radio of the product being installed
Interface was only recognized part of the time by factory radio; sometimes it was recognized, sometimes it wasn't
Interface/product worked inconsistently or intermittently
Audio bleed-through from some other audio source
Audio low or distorted in both left & right channels
Low or no audio in right channel
Low or no audio in left channel
Distorted audio in right channel
Distorted audio in left channel
Text display inaccurate or missing
Charges the iPOD/Zune but there is no audio output from the factory radio
iPOD/Zune audio is played through the factory radio but unit does not charge the iPOD/Zune
No iPOD/Zune audio is played through the factory radio and unit does not charge the iPOD/Zune

If none of the above apply, write a brief statement describing the product defect: