RMA Request Form

Please be sure you have read and thoroughly understand our Terms & Conditions of Sale page before filling out this form.

Defective Product/s - Less than 30 days from purchase: You do not need an RMA number to get the product replaced if you believe that a product is defective, and you have purchased that product from Logjam Electronics within the past 30 days! Just fill out the Defective Product Report and contact our tech support via email to arrange for a replacement.

Defective Product/s - Over 30 days from purchase: If it has been over 30 days since the date of purchase, you will need an RMA number to return the defective product, and will need to fillout the Defective Product Report but we will still replace the product for free.

Once you have read the Terms & Conditions of Sale, and your situation qualifies you for a return, fill out the following form to acquire a Return Material Authorization (RMA) number. No returns will be accepted unless an RMA number is included with the return and the number is written in large letters on the outside of the shipping package. Once the form is filled out and submitted, you will be emailed your RMA number with instructions on how and where to return the product. The RMA request response usually happens within 24 hrs. Weekends or holidays could take a little longer.

Absolutely no 'return for refund' will be accepted after 30 days from original purchase!

Customer's Name:
E-Mail Address:
Logjam Order Number:       Date of Original Purchase (mm/dd/yyyy):
Identify Which Method of Installation Was Used:
Device was self-installed by purchaser
Device was installed by non-professional but experienced installer
Device was professionally installed at:
     Name of Installation Dealer:
     Install Dealer Address:     Phone Number:
1. Part number of product returning:
2. Part number of product returning:
3. Part number of product returning:
Year of vehicle:    Make of vehicle:
                        Vehicle Model (example-Impala):
Reason for Return (Check all that apply):
Item is defective - (If defective, you must fill out the Defective Product Report in order to get an RMA number)
Ordered wrong product/s
Item is not compatible with my vehicle/radio
Item/s will not fit - too small/large
Item not needed any longer
Item/s did not work as described in Logjam Electronics website description

Condition of returning product:
Unopened    Opened for inspection only    Opened, installed,     Opened, installed, wires cut/soldered
Expected action by Logjam Electronics on receipt of return:
Refund    Warranty Replacement    Exchange for correct item
If item is being returned for exchange, list the part number of the exchange item/s:
1. Part number of exchange product:
2. Part number of exchange product:
3. Part number of exchange product:
Please write a brief statement describing your reason for returning product (Required to obtain an RMA number):