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Logjam Electronics

Terms & Conditions of Sale

Logjam Electronics pledges to earn your trust and will do what we can to make sure that you purchase the correct device for your application, and that the device will work properly when installed properly. During these very tough economic times, doing business with someone you can trust is critically important. We are here to provide a service, and a product, and to help connect you to your music.

    These are your rights as a Logjam Electronics' customer :
  • To have accurate, up-to-date application information about the products we sell, organized in an easy-to-find, user-friendly format so that an informed and accurate buying decision can be made on the proper part to purchase for the application needed.
  • To have your products ship the same day if your order is placed on-line before 4:00pm (Eastern) on any business day.
  • To have your products be brand new, unopened and packaged carefully into a brand new shipping carton, so that when your order arrives, the products will be in perfect condition.
  • To get a free replacement product if the one purchased goes bad within the first year from date of purchase
  • To be able to return a product, free of any restocking fee, if we said it would work in your vehicle and it doesn't. (Please allow 4-6 weeks from receipt of return for refund to be processed)

    Defective Products:
    (Does not include Closeout Items; see below for Closeout Items)

  • If a product is defective within the first 30 days from the date you ordered it, we will replace the device free of charge, we will send it to you free of charge, and will include in the package a pre-paid UPS return label so you can return the defective unit back to us, free of charge. You will be required to fill out and submit a Defective Product Report before the replacement is sent.
  • If the product becomes defective after 30 days, and for a full year thereafter from the original order date, we will still replace it free of charge and ship it to you free of charge. However, you will be responsible for the shipping of the product back to us first, and then the replacement will be sent. (Defective Product Report required)

    Product Returns:
    (Does not include Closeout Items; see below for Closeout Items)
    All product returns must have an RMA number. To get an RMA number, fill out and submit the RMA Request Form.

  • If you ordered a product that we said would work in a certain vehicle, with a certain radio, that has certain characteristics, (as described on our website page for that product) and you have that radio, and the device does not work, you can return the product, opened or not, for a full purchase price refund without any restocking fee charged, within the first 30 days from purchase date. (RMA is required)
  • If you discover you ordered the wrong product:
    • You can return and exchange the product for the correct product, and can expect the full purchase price of an unopened wrong product credited towards the purchase price of the correct product, if the wrong product is returned unopened, and returned within the 30 days of order date. (RMA is required)
    • Or, the full purchase price of an opened wrong product, less a 15% restocking fee, credited towards the purchase of the correct product if the wrong product that is returned has been opened, and is returned within 30 days of purchase date (RMA is required)
  • If you decide within the first 30 days from the order date that you do not want the product, you can return the product if unopened for a full purchase price refund, less 15% restocking fee. Original shipping costs are not refundable.(Please allow 4-6 weeks from receipt of return for refund to be processed) (RMA is required)

    Closeout Items:
    Logjam Electronics states that all closeout items have been bench-checked and are in complete and full working condition. However:

  • Closeout items, unless otherwise stated, are sold "as is" and do not qualify for product returns for any reason, including non-compatibility or defective products.
  • Any product defect issues on Closeout items will need to be addressed and handled through the product manufacturer.
  • Logjam Electronics does not warrant, in any way, either stated or implied, the Closeout items being sold.

    These are Logjam Electronics' rights as an on-line Retailer:

  • The right to protect ourselves from fraudulent or deceptive customers. To that end, these are the things we will NOT do:
    • We will not accept any product back for refund or exchange after 30 days from the original purchase date.
    • We will not reimburse for any fees or costs for the installation or removal of products, for any reason, including defective products.
    • We will not refund original shipping costs, ever, no matter what the reason.
  • We reserve the right to refuse the return of any product that has been damaged or broken from misuse or abuse or improper installation.
  • We reserve the right to replace defective products with new products, and will not give a refund on a defective product.
  • The right to refuse a 'return for refund' of any non-defective product that has been opened, including wrongfully ordered products.
  • The right to expect our customers to read all of the provided application information, or to contact us with questions on anything they do not understand about our application information, so the correct product for their application can be purchased.
  • The right to charge a 15% restocking fee to cover administrative charges and credit card processing fees involved in exchanging the wrong product for the right product if a customer misreads, or fails to read all of the product information and orders the wrong part.