Logjam Electronics is dedicated to providing the most accurate data possible, updating the data as often as need be, to insure that you purchase the correct device for your application, and that the device will work as it was designed to work when installed properly. These Terms & Conditions of Sale have been developed over the years to protect you as a customer and Logjam Electronics as an on-line Retailer. Doing business with a company you can trust is critically important, especially during these tough economic times.
To this end, Logjam Electronics is dedicated to the following business principles:
To provide same day shipping if your order is placed on-line before 4:00pm (Eastern) on any business day.
To have all the items we display in-stock and available for shipping
To have the products be brand new, unopened and packaged carefully into a new shipping carton, so that when your order arrives, the products will be in perfect condition.
To provide a one year replacement warranty that will ship you a brand new, free replacement product if the one purchased stops working within the first year from date of purchase without any pro-rating or penalty.
To make it easy to return a product, free of any restocking fee, if we said the product is compatible with your vehicle's radio and it turns out it isn't. (Please allow 4-6 weeks from receipt of return for refund to be processed; original shipping costs are non-refundable.)
How Logjam Electronics Handles Defective Products:
If a product is defective within the first 30 days from the purchase date, we will replace the product free of charge and, we will send it to you free of charge and, we will include in the package a pre-paid UPS return shipping label so you can return the defective product back to us, free of charge. All you are required to do is fill out and submit a Defective Product Report prior to the replacement being sent. Please Note: Purchasing using PayPal? Click HERE for special instructions on warranty exchange replacements.
If a product becomes defective after 30 days, and for a full year from the original order date thereafter, we will still replace it free of charge and ship it to you free of charge. However, you will be responsible for the shipping of the product back to us first, and then the replacement will be sent. (Defective Product Report required)
Handling Other Product Returns:
All product returns except those defective product replacements must have an RMA number. To get an RMA number, fill out and submit the RMA Request Form.
If you ordered a product that we said is compatible in a certain vehicle, with a certain radio, that has certain characteristics or buttons, (as described on our website page for that product) and you have that radio, and the device is determined to not be compatible, you can return the product, opened or not, for a full purchase price refund without any restocking fee charged, within the first 30 days from purchase date. Original shipping costs are non-refundable for any reason. (RMA is required)
If you discover you ordered the "wrong" product:
- You can return and exchange the product for the correct product. If the "wrong" product is unopened, the full purchase price less 15% restocking fee will be credited towards the purchase price of the correct product. The return must be within the first 30 calendar days from the order date. (RMA is required)
- Or, the full purchase price of an opened wrong product, less a 25% restocking fee, credited towards the purchase of the correct product if the wrong product that is returned has been opened, and is returned within 30 days of purchase date. (RMA is required)
- Please understand,, "wrong" products that have been opened, whether they have been installed or not, cannot be returned for a refund, for any reason.
If you decide within the first 30 days from the order date that you do not want the product, you can return the product if unopened for a full purchase price refund, less 15% restocking fee. Original shipping costs are not refundable.(Please allow 4-6 weeks from receipt of return for refund to be processed) (RMA is required)
These are Logjam Electronics' rights as an on-line Retailer:
The right to expect our customers to read all of the provided application information, or to contact us with questions on anything they do not understand about our application information, so the correct product for their application can be purchased.
The right to protect ourselves from fraudulent or deceptive customers. To that end, these are the things we will NOT do:
- We will not accept any product back for refund or exchange for a different product after 30 days from the original purchase date, for any reason, except if we have been contacted about an issue with the purchase within the first 30 days from purchase date.
- We will not reimburse any fees or costs for the installation or removal of products, for any reason, including defective products.
- We will not be responsible for any damage, or any implied damage, caused by the installation or use of any product we sell.
- We will not refund original shipping costs, for any reason, including defective products.
- We will not guarantee or give any warrant to products sold by Logjam Electronics and installed in non-domestic or foriegn vehicles, or vehicles located outside the USA, including Puerto Rico.
We reserve the right to return of any product back to the customer that has been damaged or broken from misuse or abuse, or improper installation, or is not returned complete with all the original product materials, including original product packaging, product packaging inserts and warranty cards, installation and operation instructions, all cables, all mounting hardware and screws.
We reserve the right to replace defective products with a new replacement product, and will not be expected to give a refund on any defective product.
The right to refuse a 'return for refund' of any non-defective product that has been opened, including but not limited to, wrongfully ordered products, or products determined to be 'not needed any longer'.
We reserve the right to be given the opportunity to resolve any issue resulting from an attempted installation at a third-party business, where the third-party business alleges the purchased product is either defective, the wrong product, or is not compatible with your vehicle.
We reserve the right to not accept the return of any product for refund that has been replaced by a third-party business as a result of our product being deemed inappropriate, defective or not compatible.
The right to charge a 15% restocking fee to cover administrative charges and credit card processing fees involved in exchanging the wrong product for the right product if a customer misreads, or fails to read all of the product information and orders the wrong part.
Claims & Disputes:
As a Logjam Electronics' customer, and the authorized user of the PayPal account or Credit Card used for your purchase, you agree that you will not initiate any chargeback or claim procedure with our Merchant Bank or with your credit card issuing bank without first providing Logjam Electronics an opportunity to resolve the claim or dispute, specifically when the dispute arises from your disagreement with the Terms and Conditions of Sale for your purchase.
|
|
